Intro
Welcome to RG Clothing Online Store! We strive to provide high-quality products, including RG Cargos, RG Hoodies, RG Shirts, RG Shorts, RG Sweatshirts, and RG Track Suits, to ensure your satisfaction. If you’re not entirely happy with your purchase, our Return & Refund Policy is here to assist you. Please read the following carefully to understand our guidelines.
Returns
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Sale items or discounted products are non-returnable, unless defective or damaged.
How to Initiate a Return
- Email us at support@rgclothingstore.store with your order details, item name, and reason for return.
- Once approved, we’ll provide you with a return address and further instructions.
- Pack the item securely and ship it using a reliable courier service. Note that the return shipping cost is your responsibility unless the item was defective.
Refunds
Refund Process
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
Non-Refundable Situations
- Items returned in a damaged or used condition not caused by our error.
- Products purchased during special promotions or sales.
Exchanges
We only replace items if they are defective or damaged. For size exchanges, please initiate a return for the item and place a new order. Contact support@rgclothingstore.store for assistance.
5. Order Tracking
Once your order is shipped, we’ll provide a tracking number via email. Use this number to track your package in real-time.
Damaged or Defective Items
If you receive a damaged or defective item, notify us within 48 hours of delivery by sending an email with photos of the defect and your order details. We’ll work swiftly to provide a replacement or issue a refund.
Items Covered Under This Policy
- RG Cargos: Returns accepted if they meet the guidelines above.
- RG Hoodies: Ensure original condition for a refund or exchange.
- RG Shirts: Must be unwashed and unused for return.
- RG Shorts: Returns applicable for unworn items only.
- RG Sweatshirts: Include all tags and packaging for eligibility.
- RG Track Suits: Both top and bottom must be returned together.
Contact Us
For any questions or concerns regarding our Return & Refund Policy, please reach out to us at:
Email: support@rgclothingstore.store
Phone: +92 321 8902796
Address: RG Clothing Online Store, Sultan Town, Narwala Road, Faisalabad, Pakistan.
We value your business and are committed to providing a hassle-free shopping experience. Thank you for choosing RG Clothing Online Store!
